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QPAC Call Centre
Following current health warnings on social distancing, the QPAC call centre is currently operating with a skeleton staff. We apologise for any delays and thank you for your patience.
Please be assured all refunds will be processed in due course. The majority of these will be processed automatically so please check your bank balance to see the refund. There is no need to contact QTIX unless your details have changed. If this is the case, please email us at firstname.lastname@example.org with “changed credit card details” in the subject line, include your name and booking reference number in the email, but not your card number and information.
Given the volume of refunds our team is processing at present this may take a little longer than usual and we ask for your patience.
For general enquiries, please contact us at email@example.com. We will endeavour to respond to your query as soon as possible.
Current Health Warning Coronavirus (COVID-19)
At QPAC, we are working closely with Queensland Health. We will continue to keep our patrons informed and updated. We are also following the requirements of current health advice from the Queensland and Australian Government.
QPAC is part of the vibrant Queensland Cultural Centre, which is the arts and cultural hub of Brisbane.
Located just across the river from the Brisbane CBD, the Queensland Cultural Centre is home to the State’s leading arts and cultural institutions. These include the Queensland Art Gallery | Gallery of Modern Art, the Queensland Museum and the State Library of Queensland.
Together with the South Bank Parklands, Brisbane Convention and Exhibition Centre and neighbouring institutions such as the Queensland Conservatorium, the Centre forms a concentration of cultural, educational, retail and recreational facilities. This collection of co-located cultural institutions on a single site is unique in Australia and rare worldwide.
Locals and tourists alike are attracted to the award-winning architecture, programs, exhibitions and events which attract millions of visitors each year.
Being centrally located in a vibrant part of the city, we strongly suggest you check for traffic updates before you visit. Plan your trip in advance to ensure you don't miss the start of your performance.
Parking, bicycles and public transport
Items larger than A4 must be left at the cloakroom
Items such as backpacks and oversize items including large handbags and umbrellas present a trip hazard. They are not permitted within QPAC theatres.
To avoid delaying your entry to the theatre, we strongly encourage patrons to avoid bringing to QPAC any items larger than an A4 sheet of paper. Backpacks, umbrellas and items – including handbags – larger than A4, must be left at one of our cloakrooms.
A large bag is defined as measuring 30cm long and 21cm wide or larger. Moreover, it could be a bag that QPAC staff consider to be of an irregular size and which may create an unacceptable risk to the health and safety of patrons if permitted within QPAC theatres.
To ensure the safety and security of all patrons, QPAC reserves the right to inspect all bags and personal belongings that patrons wish to take into the theatres. Searches will be carried out courteously and discreetly.
Cloakrooms are located at each theatre. They are available to patrons with a valid ticket to a performance on that day.
If you are unsure whether a bag or other item needs to be cloaked, please seek guidance from QPAC cloakroom staff.