QPAC

QPAC accepts

• Credit cards: Visa, MasterCard, American Express and Diners Club.
• PayPal: Tickets are sent to the email address on your PayPal account, which may differ from the email address on your QPAC account. Keep both accounts consistent to avoid confusion.
• PayPal Pay in 4: Split your purchase into four interest-free fortnightly instalments. It is subject to PayPal’s eligibility criteria. Learn more at PayPal.
• QPAC Gift Certificates: Redeemable by phone or in person only (not currently online).

Tickets are generally emailed to you. You can either print them at home or show them on your mobile device upon entry to the theatre. 

If you need your tickets posted, they will be sent by Australia Post standard (regular) mail.  Additional charges may apply for some delivery methods.

A transaction fee applies to all purchases, charged once per transaction regardless of how many tickets you buy. This is always displayed separately at checkout so you can see it clearly.

The fee covers the cost of QTIX's ticketing services, including staff, technology, and administration.

QPAC gift certificates are valid for three (3) years from the date of purchase.

• Buy online: Purchase a gift certificate
• Redeem: Call QTIX on 136 246 or present the certificate at the QTIX Box Office at QPAC. 

Many events offer group discounts for adult groups and school groups. Please email your group enquiry or school group enquiry to our Group Sales team or phone them on (07) 3840 7466.

Call 136 246 as soon as possible. In most cases a Lost Ticket Pass (replacement tickets) can be arranged for collection at the Box Office on the day of the performance only.

If your tickets were stolen, the theft should also be reported to the police.

The timing of an official opening night for a performance at QPAC is often at the discretion of the Producer or Promoter of that performance. The opening night date and time may not be finalised when tickets first go on sale.

There may or may not be performances that occur in the season prior to opening night. At times performances prior to an official opening night may be labelled a "preview performance".

However, many major touring productions may simply have full-priced performances available prior to their official opening night event based on a timing preference for that event. Some productions may even choose not to have an official opening night event.

If you specifically want to know whether the performance you are buying tickets for is an official opening night, a preview performance or a performance that falls before the official opening night we recommend you contact the Box Office on 136 246.

All QPAC venues offer accessible seating for those with access requirements and their companions. This seating can be booked, subject to availability, by calling the Box Office on 136 246.

QPAC offers audio described, Auslan interpreted, captioned and relaxed performances as well as tactile tours. Find out more about upcoming accessible performances at QPAC.

QPAC is proud to be an affiliate of the Queensland Government's Companion Card program. Companion Card holders receive a complimentary second ticket for their chosen companion.

To book Companion Card tickets: Call 136 246 or in person at the Box Office. Companion Card details need to be provided at the time of booking.

It is a condition of sale that there are no refunds, cancellations or exchanges once bookings have been confirmed. This is in line with the LPA Code of Practice for Event Ticketing in Australia.

If your performance is cancelled:

• Paid by credit card: You will be refunded automatically. No action needed unless your card details have changed.
• Paid by credit card and card details have changed: Email info@qtix.com.au with "changed credit card details" in the subject line. Include your name and booking reference only. Do not include your card number. QTIX will contact you via phone to get your new card details.
• Paid by cash or EFTPOS: QTIX will contact you using the details you provided at the time of booking to organise a refund.

QPAC recognises that some patrons choose to re-sell their tickets. QPAC discourages this practice, as authenticity is only guaranteed where tickets are purchased directly from QPAC or an agreed provider.

The Information Privacy Act prohibits QPAC from disclosing patrons' personal information to third parties. Accordingly, QPAC will only discuss specific booking details (including refunds or patron information) with the original ticket purchaser.

The re-sale of any tickets at a premium or for commercial purposes without QPAC or the Presenter's prior written consent is a contravention of our conditions of ticket sale. Any ticket sold in contravention may be cancelled without refund and the bearer of the ticket may be denied admission.

Any ticket purchase through an unapproved provider is made entirely at the purchaser's own risk.

For enquiries, please phone the Box Office on 136 246 or email them to info@qtix.com.au.

The Performing Arts Car Park (P1) offers the best parking for Queensland Performing Arts Centre, including 16 parking spaces for people with disabilities (PWD). Direct access from P1 to the Cremorne Theatre and Playhouse opens 1 hour before performances. Access to the Cascade Court and the main entrance to QPAC is open.

Other nearby options:

• State Library and QAGOMA car parks

Parking options within walking distance of QPAC

• South Bank car park (enter via Little Stanley St)
• SW1 Secure Parking, Cordelia St
• Southpoint Secure Parking, Tribune St
• Brisbane Convention and Exhibition Centre (BCEC) car park

Please see our Getting Here page for more details including up to date directions.

Pre-paid car parking offers guaranteed, safe and convenient parking and can only be used at the Performing Arts Car Park (P1).

You can use the pre-paid car park ticket even when the CAR PARK FULL sign is displayed. Car park tickets MUST be presented to the attendant or scanned on entry to the Car Park (P1). If the booth is unattended, please use the intercom at the ticket machine and advise security of your booking details.

Please contact the Box Office on 136 246 with any questions regarding the pre-paid parking or visit the Getting Here page.

QPAC is located in a vibrant part of the city, with many events occurring, particularly on the weekends, that may affect your arrival time at QPAC. To avoid missing the start of your performance, we strongly suggest you plan your transport and leave home early to avoid any delays and arrive in good time to enjoy your show.

For more information visit our Getting Here and Traffic Update pages.

• Lyric Theatre and Concert Hall: Melbourne Street side of the building
• Cremorne Theatre: On the side facing the Brisbane River
• Playhouse: Faces South Bank, adjacent to the Wheel of Brisbane
• Glasshouse Theatre: Russell Street, next to the Playhouse

Read more information on how to find your theatre.

All five theatres have a free cloakroom for ticket holders. Please have your performance tickets available for inspection at the cloakroom.

Cloakroom locations:

• Lyric Theatre / Concert Hall — Level M, opposite Box Office
• Playhouse / Cremorne Theatre — Ground floor of each theatre
• Glasshouse Theatre — Level 1

Items that must be cloaked (not permitted in theatres):

• Bags larger than A4 (30cm × 21cm) — including handbags. 
• All backpacks and multiple bags
• Umbrellas, flowers, and oversized items

Under our terms and conditions of entry, QPAC has the right to refuse to cloak any item that is deemed inappropriate ie food items that require refrigeration, animals, weapons or items that are deemed to be weapons (gel blasters).

If you are unsure whether a bag or other item needs to be cloaked, please seek guidance from QPAC Cloak Room staff.

To ensure the safety and security of all patrons, QPAC reserves the right to inspect all bags and personal belongings that patrons wish to take into the theatres. Searches will be carried out courteously and discreetly.

Foyers generally open 60 to 90 minutes prior to the performance start time. For more information visit our venue page.

There is no strict dress code at QPAC. Smart casual is generally appropriate — more formal than you would wear to a barbecue, but less so than you would wear to a wedding.

On opening nights, guests tend to dress up for the occasion. As all theatres are air-conditioned, you may want to bring a light jacket, especially in summer. Shoes must be worn at all times for safety reasons.

Due to copyright restrictions, photography and recording are not permitted during performances.

A limited number of booster cushions are available. Please ask an usher before the start of the performance. To avoid disappointment, you are welcome to bring your own soft cushion (not a car booster seat).

We keep a register of all lost property found at QPAC. To check if your property has been found, please contact QPAC Stage Door on (07) 3840 7500 or email stagedoor@qpac.com.au.

Each venue has doors numbered from 1 onwards. Please check your ticket carefully for the correct venue and door number.

Concert Hall and Lyric Theatre: These venues share the main foyer off Melbourne Street. On the left-hand side as you come up the stairs, you will find the even numbered doors for the Lyric Theatre, while on the right-hand side, you will find the odd numbered doors for the Concert Hall.

To find the even numbered doors for the Concert Hall, cross the foyer to the Grey Street (Railway) side of the building. To find the odd numbered doors for the Lyric Theatre, cross the foyer to the riverside of the building. If you are unsure of how to find your door, please ask an usher.

You can create an account when making a booking, or directly via the registration form. A verification email will be sent — click "Verify Now" in that email to activate your account. Check your spam folder if it doesn't arrive. 

Please contact the QTIX Call Centre on 136 246 if you have any questions regarding your account or need help with the account registration.

Go to the account login page, enter your email, and click the Forgot your password link. Follow the prompts on the page to receive a reset link by email.

Use the same email address you used when booking. If you didn't create an account at the time, you'll need to register first.

Email verification adds a layer of security to your QPAC account. If you already have a QPAC account, you'll be prompted to verify your email address when you next log in. New QPAC accounts require email verification as part of the account creation process.

QPAC has a range of dining options to suit every taste and budget. QPAC’s foyer bars and food outlets will be open for performances. You can find QPAC restaurant opening times and reservations here.

Yes, Theatre Bars at QPAC are cashless, accepting card and digital payments only. QPAC's restaurants will continue to accept both cash and card.

Sign up for QPAC emails on website to receive our fortnightly newsletter, event announcements, and special offers.

To make sure our emails reach your inbox, add events@whatson.qpac.com.au and service@updates.qpac.com.au to your contacts or safe sender list. If you're not seeing our emails, check your junk or spam folder.