QPAC provides a range of services, facilities and programs to enable all visitors to attend performances and participate in programs. With advance notice QPAC can accommodate a range of individual needs and we strongly encourage visitors to notify staff of any individual needs at the time of booking.
Your visit to QPAC may involve some stairs. If you require assistance due to mobility difficulties, please call 136 246
or notify us at the time of booking.
Each theatre has lifts which assist patrons with mobility difficulties to access all foyers.
QPAC has a number of wheelchairs available for patron use. These are available from staff at each designated visitor drop off area listed below.
There are drop off zones for visitors at Grey Street (for Lyric Theatre and Concert Hall) and Russell Street (for Playhouse and Cremorne Theatre). For the convenience of patrons who have difficulty walking, a specific set down area is open in the QPAC basement 60 minutes before and after
performances in the QPAC Concert Hall and Lyric Theatre.
Entry to the set down area is from the tunnel entrance at Grey Street (height restriction two metres
). Drivers will be assisted through the boom gate to the basement level. After dropping off their passengers, drivers will then proceed up the ramp to Little Stanley Street. Turn right to car parks within the Cultural Precinct, including pre-paid parking at the Performing Arts car park; turn left to Melbourne Street to exit or proceed to car parks at Brisbane Convention and Exhibition Centre or South Bank.
The basement set down area will also be open for one hour after
performances, with entry again from Grey Street.
Kindly respect the needs of people with mobility difficulties and only use the set down areas if dropping off patrons in wheelchairs or who have difficulty walking. For other visitors, an alternative set down point is located in Grey Street just 50 metres from our main foyer. Please refer to the map for more information.
Please be aware that the set down areas have limited capacity and we recommend you allow sufficient time for possible delays.
Parking for people with mobility difficulties is available in all car parks.
All QPAC venues have dedicated seating options for patrons in wheelchairs and their guests.
In order to ensure the best possible experience, it is essential we obtain all necessary information at the time of booking. For this reason, bookings for wheelchair seating can only be made in person at the Box Office or by calling 136 246
from 9am to 8:30pm Monday to Saturday.
Wheelchair accessible toilets are located on ground level, Mezzanine, Lower Minstrel and Levels 2 and 4 of the Lyric Theatre and Concert Hall foyers and Level 1 for the Playhouse and Cremorne Theatre foyers.
QPAC is an affiliate of the Queensland Government's Companion Card program. A Companion Card is issued to people with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues.
As an affiliate of the Companion Card program, QPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.
Access to the Companion Card program is only available to Companion Card holders when booking tickets in person at the Box Office, or calling 136 246
. The cardholder must provide their Companion Card details when making bookings and present the valid ID card to receive their (free) ticket/s from the Box Office at the QPAC venue one hour prior to the event.
Collections for events at the Lyric Theatre or Concert Hall will be from the Box Office on the Mezzanine Level, QPAC.
Playhouse and Cremorne Theatre collections will be from the Box Office located at each of these venues. For more information on the Companion Card program, visit the Department of Communities website
QPAC welcomes patrons accompanied by guide, hearing or assistance dogs and our staff are trained to meet the needs of support dogs and their handlers.
Please notify the Box Office staff at the time of your booking if you are visiting QPAC accompanied by your support dog.
All theatres are equipped with Sennheiser Infra-Red Sound Reinforcement. This system can assist patrons with all levels of hearing impairment including hearing aids.
The Sennheiser equipment can be obtained, free of charge, from any cloakroom.
Please notify us when making a booking on 136 246
or by calling Reception before you arrive on (07) 3840 7400
and our Front of House staff will ensure the system is ready for you to collect when you arrive.
Audio-described performances for patrons who are blind or have low vision. Find out more about audio described events
Relaxed Performances are for anyone who would benefit from a more relaxed environment – this can include but is not limited to people with autism, sensory sensitivities, learning disabilities, dementia as well as those living with anxiety or who have experienced trauma.