Accessibility

Guidance for visitors with mobility difficulties or other access issues

QPAC is dedicated to being welcoming, accessible and inclusive for the widest possible audience

QPAC provides a range of services, facilities and programs to enable all visitors to attend performances and participate in programs. With advance notice QPAC can accommodate a range of individual needs and we strongly encourage visitors to notify staff of any individual needs at the time of booking.

Mobility Difficulties

Your visit to QPAC may involve some stairs. If you use a wheelchair or require assistance due to mobility difficulties, please call 136 246 to book accessible seating.

Each theatre has lifts which assist patrons with mobility difficulties to access all foyers.

QPAC has a number of wheelchairs available for patron use. These are available from staff at each designated visitor drop off area listed below.

Parking and Drop Off



There is a drop off zone for visitors on Grey Street. Patrons in wheelchairs or who have difficulty walking, can also be set down on Russell Street, for Playhouse performances or in the QPAC basement area for Lyric Theatre or Concert Hall performances. The basement set down can be accessed 60 minutes before and after performances.

Entry to the set down area is from the tunnel entrance at Grey Street (height restriction two metres). Drivers will be assisted through the boom gate to the basement level. After dropping off their passengers, drivers will then proceed up the ramp to Little Stanley Street. Turn right to car parks within the Cultural Precinct, including pre-paid parking at the Performing Arts car park; turn left to Melbourne Street to exit or proceed to car parks at Brisbane Convention and Exhibition Centre or South Bank.

The basement set down area will also be open for one hour after performances, with entry again from Grey Street.

Kindly respect the needs of people with mobility difficulties and only use the set down areas if dropping off patrons in wheelchairs or who have difficulty walking. For other visitors, an alternative set down point is located in Grey Street just 50 metres from our main foyer. Please refer to the map for more information.

Please be aware that the set down areas have limited capacity and we recommend you allow sufficient time for possible delays.

Parking for people with mobility difficulties is available in all car parks.


Wheelchair Seating

All QPAC venues have dedicated seating options for patrons in wheelchairs and their guests.

In order to ensure the best possible experience, it is essential we obtain all necessary information at the time of booking. For this reason, bookings for wheelchair seating can only be made in person at the Box Office or by calling 136 246.

Accessible Toilets

Wheelchair accessible toilets are located on ground level, Mezzanine, Lower Minstrel and Levels 2 and 4 of the Lyric Theatre and Concert Hall foyers and Level 1 for the Playhouse and Cremorne Theatre foyers.

Companion Card

QPAC is an affiliate of the Queensland Government's Companion Card program. A Companion Card is issued to people with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues.

As an affiliate of the Companion Card program, QPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.

Access to the Companion Card program is only available to Companion Card holders when booking tickets in person at the Box Office, or calling 136 246. The cardholder must provide their Companion Card details when making bookings and present the valid ID card to receive their (free) ticket/s from the Box Office at the QPAC venue one hour prior to the event.

Collections for events at the Lyric Theatre or Concert Hall will be from the Box Office on the Mezzanine Level, QPAC.

Playhouse and Cremorne Theatre collections will be from the Box Office located at each of these venues. For more information on the Companion Card program, visit the Department of Communities website.

Guide, Hearing and Assistance Dogs

QPAC welcomes patrons accompanied by guide, hearing or assistance dogs and our staff are trained to meet the needs of support dogs and their handlers.

Please notify the Box Office staff at the time of your booking if you are visiting QPAC accompanied by your support dog.

Hearing in the Theatre

All theatres are equipped with Sennheiser Infra-Red Sound Reinforcement. This system can assist patrons with all levels of hearing impairment including hearing aids.

The Sennheiser equipment can be obtained, free of charge, from any cloakroom.

Please notify us when making a booking on 136 246 or by calling Reception before you arrive on (07) 3840 7400 and our Front of House staff will ensure the system is ready for you to collect when you arrive.

Auslan Interpreted Performances

A Christmas Carol
Tuesday, 22 November 2020, 1pm

Bluey
Saturday, 9 January 2021, 6:30pm

Selected performances are professionally signed by an Auslan interpreter. Bookings for Auslan interpreted performances are made through QPAC Group Sales: (07) 3840 7466 (Monday-Friday, 9am-5pm) or groups@qpac.com.au.

Call QPAC Group Sales (07) 3840 7466 or email groups@qpac.com.au


Captioned Performance

There are currently no captioned performances scheduled.

Simply download the GoTheatrical app to access live captions on your mobile or tablet device.

Call QPAC Group Sales (07) 3840 7466 or email groups@qpac.com.au

Audio-Described Performances

There are currently no audio-described performances scheduled.

Audio-described performances for patrons who are blind or have low vision. Find out more about audio described events at QPAC.

Relaxed Performance

Bluey
Wednesday, 6 January 2021, 12:30pm
Thursday, 7 January 2021, 6:30pm

Relaxed Performances are for anyone who would benefit from a more relaxed environment – this can include but is not limited to people with autism, sensory sensitivities, learning disabilities, dementia as well as those living with anxiety or who have experienced trauma.

 

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Acknowledgement of Traditional Owners

We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors - our First Nations Peoples - gives strength, inspiration and courage to current and future generations, both Indigenous and non-Indigenous, towards creating a better Queensland. Queensland Government’s RAP Acknowledgment of Country