Here you can find answers to some of the most common queries you may have about your visit or our services.
If you can't find the information you're looking for, please don't hesitate to contact us directly for further assistance.
Box Office Location & Times
Please see our contact us page for our opening hours.
- If you are collecting tickets within one hour of your performance start time, check which theatre your performance is in.
- You can use the main Box Office for collection of tickets to performances in the Concert Hall or Lyric Theatre.
- If you are seeing a show in the Playhouse (Playhouse Box Office, Level 1 of the Playhouse. Entrance adjacent to the Wheel of Brisbane.) or
- Cremorne Theatre (Cremorne Box Office, Ground level at the Cremorne Theatre entrance. Entrance faces the river), you can collect your tickets from the Box Office at your theatre.
Making a Booking
QTIX is the official ticketing service for events at QPAC. QTIX is a Queensland-based ticketing services provider that is owned and operated by QPAC. Tickets to all QPAC events are sold through QTIX. Tickets can be purchased by phone, online or mail as well as in person at the QPAC Box Office and other ticket outlets. QTIX also provides ticketing services for events staged in venues other than QPAC.
Any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. Details about the safest way to buy can be found on our website. Before proceeding with your purchase, please read our Terms and Conditions.
QPAC accepts most major credit cards including American Express, Visa, MasterCard and Diners Club in most cases. Be assured that the QPAC website provides a secure online transaction site, where your credit card details are safe to send over the internet.
Gift vouchers are not currently available for sale. Valid gift vouchers previously purchased can be redeemed by phone on 136 246 and in person at the Box Office. Gift vouchers are valid for three (3) years from the date of purchase.
Generally, tickets will be emailed to you for you to print at home or show on your mobile device upon entry to the theatre. If you require your tickets to be mailed, they will be processed by the Box Office and delivered by Australia Post standard (regular) mail.
A transaction fee applies to the purchase of tickets for events at QPAC venues. This fee applies per transaction regardless of number of tickets purchased in that transaction. The fee is irrespective of the ticket price/s set out for the ticketed event. The transaction fee covers the base costs associated with the provision of ticketing services for QPAC bookings made online, over the phone in person at a QPAC Box Office, or at any QTIX outlet.
Specifically, the transaction fee supports the provision of QPAC’s ticketing services and ticketing administration. This includes but is not limited to the human and digital resources and development of those resources to consistently deliver and grow the efficiency of ticketing services for purchasers.
The transaction fee is always detailed separately to the ticket price so that ticket purchasers can see this transparently. Selected ticket delivery methods may incur an additional charge.
Resale of Tickets
QPAC recognises that some patrons choose to re-sell their tickets. We discourage this practice, as authenticity is only guaranteed where tickets are purchased directly from QPAC or an agreed provider.
The Information Privacy Act prohibits QPAC from disclosing patrons' personal information to third parties. Accordingly, QPAC will only discuss specific booking details (including refunds or patron information) with the original ticket purchaser.
The re-sale of any tickets at a premium or for commercial purposes without QPAC or the Presenter's prior written consent is a contravention of our conditions of ticket sale. Any ticket sold in contravention may be cancelled without refund and the bearer of the ticket may be denied admission.
Any ticket purchase through an unapproved provider is made entirely at the purchaser's own risk.
Opening Night Bookings
The timing of an official opening night for a performance at QPAC is often at the discretion of the Producer or Promoter of that performance. The opening night date and time may not be finalised when tickets first go on sale.
There may or may not be performances that occur in the season prior to opening night. At times performances prior to an official opening night may be labelled a "preview performance".
However, many major touring productions may simply have full-priced performances available prior to their official opening night event based on a timing preference for that event. Some productions may even choose not to have an official opening night event.
If you specifically want to know whether the performance you are buying tickets for is an official opening night, a preview performance or a performance that falls before the official opening night we recommend you contact the Box Office on 136 246.
Cancellation or Change of Order
If you have special seating requirements (e.g.: wheelchair access, hearing difficulties, need an aisle seat or larger seat) or if you are accompanied by a guide, hearing or assistance dog please call QTIX on 136 246 to make your booking.
QPAC also offers an Audio Description Service with live descriptions of the visual elements for patrons who are blind or have low vision. Find out more about audio-described events at QPAC or phone (07) 3840 7466 to book your ticket.
QPAC is an affiliate of the Queensland Government's Companion Card program. As an affiliate of the Companion Card program, QPAC provides Companion Card holders with a second ticket for their chosen companion at no cost. Access to the Companion Card program is only available to Companion Card holders when booking tickets in person or calling the Box Office on 136 246. For more information on the Companion Card program, visit the Department of Communities website.
My QPAC Account
QTIX has transitioned to a faster, mobile-first and more user-friendly ticketing system and you may notice some changes when you next purchase tickets with us. If you have any questions regarding these changes, please don’t hesitate to contact the QTIX Call Centre on 136 246. You can create an account at the time of booking or via the registration form.
Email verification has been introduced to offer added security for your QPAC Account. If you have already created a QPAC Account, you will be asked to verify your email address when you next log in and view your account details. If you are registering a new QPAC Account, you will be asked to verify your email address as part of the account creation process.
If you have forgotten your password, you can request to have an activation link emailed to you to be able to reset your password. Simply enter your email address via the account login page and then click on the Forgot your password link. Follow the prompts on the page to reset your password. You can maintain your contact information by logging into your account here. If you did not create an account at the time of booking, you will need to Register your email first. Be sure to use the same email you booked your tickets with.
If you did not create an account at the time of booking or have not booked with us in a while, you may need to Register your email first.
A verification email will be sent to the email address used to create the online account and will contain a link to ‘Verify Now’.
Click the ‘Verify Now’ button in the verification email.
You will be presented with a message advising you your account has been verified and you can now access you online account.
Please check your spam folder if you do not receive the verification email.
If you have lost your tickets, please phone 136 246 as soon as possible. In most instances we will arrange for a Lost Ticket Pass (replacement tickets) which can be collected from the Box Office on the day of the performance only. The theft of tickets should be reported to the police.
Should your performance be cancelled, and you paid via credit card, you will be refunded automatically and do not need to take further action.
If you paid by credit card and your card details have changed, please email firstname.lastname@example.org with “changed credit card details” in the subject line, include your name and booking reference number in the email, but do not include your card number and information, we will contact you via phone to get your new card details.
If you paid via cash or EFTPOS, QTIX will in touch with you via the contact details you supplied when you booked your ticket(s) to organise a refund.
If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the full amount paid (including booking fees). For further details please email email@example.com.
Preparing Your Visit
QPAC is located in a vibrant part of the city, with many events occurring, particularly on the weekends. Busy crowds, traffic changes and Queensland Rail track work can sometimes cause travel delays, which may affect your arrival time at QPAC. To avoid missing the start of your performance, we strongly suggest you plan your transport and leave home early to avoid any delays and arrive in good time to enjoy your show.
Face masks are not mandatory in our foyers and theatres, however patrons are very welcome to wear a mask at our venue if they choose to do so. Masks can be made available on request from our Front of House staff who will also be on hand to answer any patron queries and to assist with patron movement throughout the building.
It's not necessary to get dressed up to come to QPAC. Although if you are coming to an opening night, it is likely that guests will be dressed to attend a special occasion. Usually, smart casual dress is perfect - more formal than you would wear to a barbecue, but less so than you would wear to a wedding. Because all of our theatres are air conditioned, you may want to bring a light wrap or jacket, especially if you are dressed for Brisbane's summer weather. Shoes must be worn and are required for safety reasons.
The Performing Arts Car Park (P1) is open and the best parking if you are attending a performance at the Lyric Theatre, Cremorne Theatre or Concert Hall.
The State Library and Art Gallery/Museum car parks are open, and QPAC patrons are welcome to park in these too.
There is also a range of car parking options within walking distance of QPAC including the South Bank car park (entry via Little Stanley St) and a number of Secure Parking facilities (including SW1 on Cordelia St and Southpoint car park on Tribune St).
The Brisbane Convention and Exhibition Centre (BCEC) car park is also close to QPAC, however this facility can become very busy on weekends due to events in the Centre.
Please see our Getting Here page for more details including up to date directions.
Pre-paid car parking offers guaranteed, safe and convenient parking and can only be used at the Performing Arts Car Park (P1). Pre-paid bookings can be purchased up until 7am on the day.
You can use the pre-paid car park ticket even when the CAR PARK FULL sign is displayed. Car park tickets MUST be presented to the attendant or scanned on entry to the Car Park (P1). If the booth is unattended, please use the intercom at the ticket machine and advise security of your booking details.
Please contact the Box Office on 136 246 with any questions regarding the pre-paid parking.
While at QPAC
Each of QPAC’s four theatres has a cloakroom, which will be available free of charge to patrons attending a performance at QPAC. Please have your performance tickets available for inspection at the cloakroom. The Lyric Theatre and Concert Hall cloakroom is on Level M, opposite Box Office. The Playhouse and Cremorne Theatre cloakrooms are on the ground floor of their respective theatres.
All bags – including handbags – larger than an A4 piece of paper, all backpacks, multiple bags, umbrellas and other items including flowers must be left in the cloakroom. These items present a trip hazard and are not permitted within QPAC theatres. A large bag is defined as measuring 30cm long and 21cm wide or larger, or a bag that QPAC staff consider to be of an irregular size. Any bag that is cloaked will be inspected.
Under our terms and conditions of entry, QPAC has the right to refuse to cloak any item that is deemed inappropriate ie food items that require refrigeration, animals, weapons or items that are deemed to be weapons (gel blasters).
If you are unsure whether a bag or other item needs to be cloaked, please seek guidance from QPAC Cloak Room staff.
To ensure the safety and security of all patrons, QPAC reserves the right to inspect all bags and personal belongings that patrons wish to take into the theatres. Searches will be carried out courteously and discreetly.
Cloakrooms open 90 minutes before the start of your performance and close 30 minutes after the performance ends. Any items not claimed within 30 minutes of the end of the performance will be transferred to lost property. They can be reclaimed through QPAC Stage Door.
Foyer Opening Times
Foyers generally open 90 minutes prior to the performance start time.
Theatre Door Numbering
Each venue has doors numbered from 1 onwards. Please check your ticket carefully for the correct venue and door number. The Concert Hall and Lyric Theatre share the main foyer off Melbourne Street. On the left hand side as you come up the stairs, you will find the even numbered doors for the Lyric Theatre, while on the right hand side, you will find the odd numbered doors for the Concert Hall. To find the even numbered doors for the Concert Hall, cross the foyer to the Grey Street (Railway) side of the building. To find the odd numbered doors for the Lyric Theatre, cross the foyer to the river side of the building. If you are unsure of how to find your door, please ask an usher.
QPAC provides a limited number of plastic booster seats for children. Please ask our usher staff. To avoid disappointment, patrons are encouraged to bring their own soft cushions (not car booster seats) if they are required.
Filming & Photography
Due to copyright restrictions, it is not permitted to take any photos or make any recordings of productions.
QPAC Memberships are no longer available for purchase or renewal. For existing Members, please be assured that your membership benefits will be provided at full service for the remainder of your subscription timeframe.
QPAC Email Subscriptions
You can register online for QPAC Emails. Our fortnightly newsletter and event specific emails will keep you up to date with QPAC shows, special and priority offers that may be available from time to time.
The QPAC website provides information on shows on sale and allows you to book online. Simply use the event search tool at the top of the QPAC homepage in order to search for events on sale.
Make sure you check your junk folder first as email programs can easily mistake emails you have requested to receive for junk mail and automatically put them in your junk folder. Add firstname.lastname@example.org to your address book or safe sender list now to ensure you don't miss out on news, updates and special offers from QPAC.
Do you have a question or comment? For Ticketing Enquiries and Sales call 136 246. For general enquiries call +61 7 3840 7444.
For over three decades, QPAC has been dedicated to enriching lives and nourishing the creative spirit.
At QPAC we believe that art has the ability to inspire, transform, and connect communities, and we are committed to making the arts accessible to all.
Familiarise yourself with QPAC for your next visit with information about venues, ticket sales, restaurants, bars, parking & activities.