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The way we manage your personal information is governed by Information Privacy Act 2009 (Qld) (Act) and the Information Privacy Principles (IPPs) established under the Act.
Performing Arts Company – means Opera Queensland, Queensland Ballet, Queensland Symphony Orchestra, Queensland Theatre, any other member of the Australian Major Performing Arts Group, any other performing arts company, or any government, government-related or not-for-profit entity that delivers a performance at QPAC, including where it does so jointly with QPAC or another organisation.
Promoter – an organisation that provides a performance at QPAC, including where it does so jointly with QPAC or another organisation. For avoidance of doubt, and without limitation, the term Promoter includes a Performing Arts Company.
1. What is personal information?
2. Collecting personal information
2.1 What kind of personal information do we collect?
The types of personal information we may collect include:
2.2 Reasons for collecting your personal information
We collect your personal information to enable us to provide you with the products, services and information you request. In particular, we may collect your personal information to:
In certain circumstances, we may also collect personal information about you in the course of combining and analysing different data sets which, in and of themselves, may not contain personal information.
If you do not provide us with your personal information, it is generally not possible for us to provide you with the products or services you have requested (for example, to issue you tickets to performances). Where it is lawful and practical to do so, we may allow you to deal with us anonymously.
2.3 How do we collect personal information
Wherever possible, we always try to collect personal information directly from you - for example, when you:
We may also obtain your personal information from third parties we deal with, such as:
We may also collect personal information from third parties you refer to us. If we do so, we will assume, and you will ensure, that you have made that third party aware of the referral and the purpose(s) of the collection, use and disclosure of the relevant personal information. When you communicate with QPAC through social media sites or using applications provided by third parties (such as via your smart phone), we may collect your personal information from that communication. We assume that you have informed yourself of the ways in which such sites or applications can collect and disclose your personal information, and that you otherwise consent to the collection, use and disclosure of your personal information by such sites or applications (including disclosure to, and collection by, QPAC).
3. Disclosing your personal information
3.1 Performing Arts Companies
QPAC will disclose your personal information to Performing Arts Companies where they have provided, or jointly provided, a performance you attend at QPAC. Those Performing Arts Companies will process your personal information in accordance with their own privacy policies, including for the purposes of providing the performance and related services to you and to provide marketing materials to you where you have provided consent to receive such materials.
3.2 Other organisations to whom we may disclose your personal information
The above entities may in turn disclose your personal information to any other entities as described in their privacy policies or statements.
Your details will be held on a QPAC customer database as well as the QTIX database, the latter being a shared database. The majority of organisations to which QTIX provides ticketing services (QTIX Clients), have the ability to access the database to varying degrees. The majority of QTIX Clients have access for the purpose of ticketing, however, some QTIX Clients (who are either performing arts companies, government-related entities or other not for profit venues or event providers) will have access for the purposes of marketing, fundraising and customer relationship management. All QTIX Clients with access to the database are able to view your name and contact details (e.g. address, email and phone numbers) when those details are given to QPAC/QTIX and entered on the database, however, all QTIX Clients are bound to only use the database for authorised purposes and at all times are answerable to QTIX in respect of their use of the database.
3.3 Direct marketing and subscriptions
We may also use your personal information to provide you with information about our products and services.
By applying to become a QPAC email subscriber (including QPAC e-News, QTIX Box Office or other QPAC emails), you are taken to have consented to us sending you the requested newsletters and information (including via social media), and also other information about upcoming performances and other products and services offered by QPAC.
In addition, when you create an account for ticket purchases, we will also ask you whether you would like to receive news and offers from us. If you agree to receiving news and special offers information from QPAC, you agree that we may send you marketing communications (including via social media). Your preference to receive or not receive marketing will continue to apply until changed by you.
Stopping marketing and promotional material from QPAC
You may change your decision at any time in the future by contacting us (details below) or by changing your preferences in your online account. If you tell us you no longer wish to receive marketing or promotional material from us, we will not send you any such material. If you change your mind in the future and wish to receive marketing or promotional material from us, please contact us.
We will still continue to send you required service related emails, such as booking confirmation emails and tickets.
Marketing and promotional material from third parties
If you agree to receiving marketing information from Promoters, you are agreeing that they (including where applicable Performing Arts Companies) may contact you directly for marketing purposes.
As a general rule, if third parties have received your personal information, their handling of your personal information will be governed by their privacy policies. In some cases, it may also be necessary for you to contact the relevant organisations to notify them of your decision.
As and when you purchase more tickets for events at QPAC, the previously provided preference to receive or not receive marketing from Promoters will apply to benefit additional Promoters, unless changed by you.
4. Storing your personal information
QPAC will take precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
As a general rule, we store your personal information in our electronic databases. From time to time, QPAC may engage service providers to store personal information. Such service providers could have servers located overseas. This means that personal information may sometimes be sent overseas for storage, for example in the United Kingdom and United States of America. We take reasonable steps to ensure that our service providers are carefully chosen and have policies, procedures and systems in place to keep personal information secure.
When your personal information is no longer required and if permitted by law, we will destroy or delete it from our systems in a secure manner. However, we may be required by law to retain certain information - for example, under the Public Records Act 2002 (Qld).
5. Accessing and correcting your personal information
If you wish to have access to any documents held by us which contain your personal information, please contact us (details below).
Please note that we may ask you to make your request in writing and provide us with evidence of your identity (for example, we may ask you to provide us with photo identification, such as a copy of your current driver's licence or passport).
Please also note that under some circumstances under the Act or other legislation, we may not be able to provide you with the access you have requested.
To effectively conduct our business with you, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to tell us of any changes to your personal information. Alternatively, if you are aware that the personal information we hold needs to be corrected or updated, please contact us (details below). Under certain circumstances in the Act, we may not be required to correct your personal information.
Also, we may not be able to require third parties or our business partners to provide you with access to the personal information they hold about you.
If we decide not to provide you with access to or correct your personal information, we will give you reasons for our decision.
6. Dealing with QPAC online
We take reasonable steps to maintain the security of cookie and personal information we collect online. If your browser is correctly configured, it will advise you whether the information you are sending us will be secure (encrypted) or unsecure (unencrypted).
When you purchase tickets online from us, we use an industry approved 256 bit SSL Extended Validation Certificate) to protect the information you transmit to us during the transaction. SSL software encrypts any information you input.
We seek to keep current with available security and encryption technology so as to maintain the effectiveness of our security systems. However, no transmission over the internet can be guaranteed as totally secure and accordingly, we cannot warrant or ensure the security of any information you provide to us over the Internet. Please note that you transmit information at your own risk.
When you visit our website, we and/or our contractors may collect certain information about your visit. Examples of such information may include:
7. Overseas transfer of information
QPAC will only transfer your personal information to an entity outside of Australia if:
If you have a complaint about how we handled your personal information, please contact us (details below). Please note that we will ask you to lodge your complaint in writing.
10. Our contact details