COVID-19 FAQs and performance updates

Last updated: Wednesday, 18 November 2020 at 3:00pm

It’s a full house!

Following the recently announced easing of restrictions on live performance and theatre venues in Queensland, QPAC venues can operate at 100% capacity once again.

This is very welcome news for our industry and our audiences, and our team is currently working through what this means for events in the immediate future and for our program moving forward.

Please stay in touch via our social media channels for any announcements and we look forward to sharing more good news with our patrons.

What should I do if I am unwell?

If any of the following apply to you or any member of your booking party, you or they must not come to QPAC.

  • Required to self-isolate under laws aimed at reducing the spread of COVID-19
  • Diagnosed as having COVID-19
  • Experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell
  • You or a member of your household has been in close contact with a confirmed case of COVID-19
  • You or a member of your household has travelled overseas in the past 14 days
  • You or a member of your household has travelled to a COVID-19 hotspot in Australia in the past 14 days

If these apply to you or any member of your booking party, please contact QTIX to arrange a refund for that ticket. You can contact QTIX on 136 246 Monday to Friday, 9am to 4:30pm (AEST) or at info@qtix.com.au. Refunds will not apply if the ticket holder attends the venue, displays these symptoms and is asked to leave. Check our Ticketing Terms and Conditions.

If I am unwell and cannot attend my performance will I receive a refund?

Any cancellations required due to illness or exposure to COVID-19 will be fully refunded. Patrons should contact QTIX on 136 246 to request a refund. Refunds will not apply to patrons attending a QPAC event who are asked to leave due to displaying symptoms of COVID-19 or failure to comply with COVID-19 guidelines.

In accordance with our Conditions of Entry, all visitors enter QPAC at their own risk. Whilst QPAC has implemented all legally required and recommended control measures in relation to the COVID-19 pandemic, by entering QPAC all visitors acknowledge and accept that there currently remains an unquantifiable risk of transmission of COVID-19. All visitors are assumed to have assessed this risk of transmission, including through consideration of their own health condition, in making the decision to attend the centre.


How do I provide or update guest details?

You must provide contact details of all guests in your booking party to comply with Government requirements and QPAC conditions of entry and allow for contact tracing if needed. You can update the details by logging in to your account dashboard and selecting the link next to your event.


PLANNING FOR YOUR VISIT AT QPAC

Will I need to wear a mask?

Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.

Will the QPAC Cloakroom be available for performances?

QPAC’s cloakroom facilities will be available to patrons. Signage, floor markings, bollards and staff will direct patrons to stand 1.5m apart when queuing for the cloakroom and hand sanitizer will be available to all patrons. Patrons will be encouraged to limit contact with staff during the cloaking process.

Is the car park open?

The Performing Arts Car Park facility remains open and payment can be made on entry by credit card only (Visa or MasterCard). No cash payments are accepted. Please visit our parking page for further information.

Are there changes to entering QPAC?

To ensure physical distancing and the safety of staff and patrons, entry to QPAC foyers and theatres will be directed via signage, floor markings, bollards and staff. Designated separate entry and exit points will always be clearly signed and monitored by staff. QPAC staff will be on hand to answer any patron queries and to assist with patron movement throughout the building.

Will I need to come to QPAC earlier than usual to attend a performance?

It is recommended that patrons leave more time than usual to attend a performance at QPAC as movement throughout the foyers and theatres may be slower than normal to allow for physical distancing. 

Will I be able to purchase food and drink whilst at QPAC?

QPAC’s foyer bars will be open for performance times with strict guidelines around queuing and contactless payment strongly encouraged. Staggered and lengthened interval times will limit the number of patrons in the foyers at any given time. For QPAC restaurant opening times and reservations please check here.

How will QPAC be managing contact tracing?

In line with COVID Safe requirements, QPAC has introduced a new system of gathering the contact details of all patrons at the time of booking. Whether booking online or over the phone, all bookers will be required to provide contact details for themselves and their guests prior to completing their transaction.

Patrons who booked tickets prior to COVID-19 or before this system was in place will be contacted via email in the lead up to their scheduled event and be required to provide contact details for themselves and their guests.

Any change in guest details from time of booking to attending QPAC must be updated by logging in to your online account dashboard on the QPAC website or by calling 136 246 prior to the scheduled performance date.


WHILE AT QPAC

How will I maintain physical distancing at QPAC?

All patron movement whilst at QPAC will be directed by signage, floor markings, bollards and staff to ensure physical distancing is maintained, where possible. Designated separate entry and exit points will be monitored by QPAC staff, earlier access to theatres and lengthened intervals times will ensure limited interactions between patron groups.

Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.

Furniture in QPAC’s foyers and food and beverage outlets has been arranged in line with physical distancing requirements.

Why do I need to check-in before my performance?

Patron check in allows us to confirm the contact details of the booker and all those in their booking party before they enter the theatre. This is required under Government requirements and as a condition of entry to QPAC to allow for contact tracing, if required. This information is not used for any other purpose.

What hygiene facilities will be in place?

Under its COVID Safe Plan QPAC is ensuring more frequent and intense cleaning of all facilities within its venues. Patrons will have regular access to sanitizer and QPAC is encouraging contactless interactions and payment wherever possible. Limited numbers in lifts and bathroom facilities at any given time will be monitored by QPAC staff.

Will staff be available to answer any questions I may have?

QPAC staff will be readily available onsite and prior to a QPAC visit via 136 246 and appropriately trained to answer patron queries and assist where necessary.

Do I need to stay in my seat once inside the theatre?

Patrons are strongly encouraged to stay in their allocated seats.

How will physical distancing be maintained as patrons exit the theatre?

Patrons are requested to leave the theatre in a staggered manner to maintain a distance of 1.5m from other groups when exiting the theatre for interval or at the end of the performance.

As with entry to the theatres and foyers, patrons will be required to exit via the designated exit points. Signage and floor markings will assist with directions as will QPAC staff.

Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.


CONTACTING QPAC & REFUND INFORMATION

When will I receive my refund?

Please rest assured all refunds will be processed in due course. Given the volume of refunds we are currently processing this make take a little longer than usual and we ask for your patience. If you purchased your ticket(s) using credit card or PayPal, you will be refunded automatically and do not need to take further action. Please check your bank balance before contacting us.

My credit card details have changed. How will I receive my refund?

If your credit card details have changed, please email refunds@qtix.com.au with “changed credit card details” in the subject line, include your name and booking reference number in the email, but do not include your card number and information.

If I purchased my ticket(s) with cash or EFTPOS, how will I receive my refund?

QTIX will contact you using the contact details you supplied when you booked your ticket(s) to organise a refund.

How can I contact QPAC about a general enquiry?

For general enquiries, please contact us at info@qtix.com.au.

When will I hear back from QTIX about my query?

We will endeavour to respond to your query as soon as possible, however, this may take a little longer than usual given the volume of queries our team is currently processing.


QPAC GIFT VOUCHERS

QPAC will honour all gift vouchers that have expired during our closure (since 14 March 2020). Please email us at info@qtix.com.au and we will be in touch.


IMPACTED EVENTS

As restrictions around large-scale gatherings look set to continue for the foreseeable future, QPAC’s theatres remain closed. We endeavour, in collaboration with companies and producers, to reschedule events where possible.

All patrons holding tickets for impacted events will be contacted directly and offered refunds or transfers to new dates where performances are able to be rescheduled.

Please be assured that we will keep in touch with you with any updates to the current closures and we look forward to welcoming you back to QPAC

A - C

 
Aida (17 November to 4 December) Postponed to 3 to 19 November 2021
An Evening with Dream Theater (2 November) Postponed to 2021 (dates TBC)
An Evening with Lady Glenconner (3 June) Cancelled
An Evening with Sir Ranulph Fiennes The World’s Greatest Explorer (20 May) Postponed to 25 May 2021
Anglican Schools Music Festival 2020 (22 May) Cancelled
Animal Farm (9 to 27 June) Cancelled
Asgeir (11 May) Cancelled
Australian Brandenburg Orchestra – Bach’s Violin (28 July) Cancelled
Australian Chamber Orchestra – Arvo Part & Shostakovich (30 March) Cancelled
Australian Chamber Orchestra: Baroque Brilliance  (7 September) Cancelled
Australian Chamber Orchestra: Intimate Mendelssohn & Bach  (10 August) Cancelled
Australasian Dance Collective – Three (1 to 4 April) Cancelled
Australasian Dance Collective – The Chinese Australian Dance Exchange Project (5 to 8 August) Cancelled
APIA Good Times Tour (18 June) Postponed to 20 May 2021
Backstage tours Cancelled
Bangarra Dance Theatre: SandSong (14 to 22 August) Postponed to 13 to 21 August 2021
Beauty and The Beast (30 May) Postponed to 22 May 2021
Beyond the Barricade (24 June) Cancelled
Bran Nue Dae (24 July to 8 August) Cancelled
Broriginals Live (20 March) Cancelled
Camerata – A Shot of Baroque (13 June) Cancelled
Camerata – Compassion (2 April) Cancelled
Camerata – Concerto (6 August) Cancelled
Camerata – Endless Tango (17 September) Cancelled
Carl Barron – Skating Rink for Flies (21 April to 3 May) Postponed to 18 to 30 May 2021
Chanticleer (9 July) Cancelled
Chat 10 Looks 3 Live (20 March) Cancelled
Charlie and the Chocolate Factory (18 March to 19 April) Cancelled
Celebrating Nina Simone – Featuring Lisa Simone (31 March) Postponed to 13 April 2021

D - J

  
Daniel Sloss – Hubris (21 to 22 April) Postponed to 21 to 22 April 2021
Everybody’s Talking about Jamie (From 13 November) Cancelled
Exposing Edith (19 to 21 March) Cancelled
Geoffrey Robertson QC – It’s No Longer Hypothetical (10 November) Postponed to 27 May 2021
Human Nature (29 July) Postponed to 7 September 2021
Ishmael (4 to 19 September) Postponed to 2021 (dates TBC)
James Reyne & Mark Seymour (14 August) Postponed to 18 June 2021
Joseph Calleja (14 October) Postponed to 9 September 2021
Julia Morris – I’m Not Even Joking (26 September) Postponed to 12 June 2021

L - P

 
Marty Rhone presents Sir Cliff & I (28 May) Postponed to 31 March 2021
Mauthausen (27 April) Cancelled
MEDEA (28 April to 9 May) Cancelled
Milk Carton Kids (17 August) Cancelled
Miss Peony (28 September to 25 October) Postponed to 2021 (dates TBC)
Paris Opera Ballet (1 to 19 July) Postponed (dates TBC)
Penn & Teller (7 to 11 April) Cancelled
Peter Combe Greatest Hits Tour (23 May) Cancelled
Pemulwuy! (10 July) Cancelled
Playlist (20 to 21 May) Cancelled

Q - S

 
Queensland Ballet 60th Anniversary Gala (20 to 28 March) Postponed to 2021 (dates TBC)
Queensland Ballets Dracula (8 to 23 May 2020) Postponed to 2021 (dates TBC)
Queensland Ballets The Nutcracker (11 to 19 December) Postponed to 2021 (dates TBC)
Queensland Ballets The Sleeping Beauty (25 September to 10 October) Postponed to 2021 (dates TBC)
Queen Forever (21 February) Postponed to 6 November 2021
Queensland Pops Orchestra – Best of British (22 August) Cancelled
Queensland Pops Orchestra – Simply the Best (18 April) Cancelled
Queensland Pops Orchestra – Celtic Grandeur (3 October) Cancelled
Queensland Symphony Orchestra Maestro 4 – Bolero and Beyond (2 May) Cancelled
Queensland Symphony Orchestra Maestro 5 – Beethoven and Dvorak (16 May) Cancelled
Queensland Symphony Orchestra – Cinematic (9 May) Cancelled
Queensland Symphony Orchestra – Don Quixote (Fri 19 & Sat 20 June) Cancelled
Queensland Symphony Orchestra – Don Quixote Evening Concert (20 June) Cancelled
Queensland Symphony Orchestra Last Night of the Proms (13 June) Cancelled
Queensland Symphony Orchestra – Messiah (27 November) Cancelled
Queensland Symphony Orchestra – Mozart’s Jupiter (Fri 3Sat 4 April) Cancelled
Queensland Symphony Orchestra – Music of Masters (25 July) Cancelled
Queensland Symphony Orchestra – Ode to Joy (8 August) Cancelled
Queensland Symphony Orchestra – Vienna & Beyond (16 August) Cancelled
Queensland Symphony Orchestra – Pyrotechnic Violin (Fri 28Sat 29 August) Cancelled
Queensland Symphony Orchestra Music on Sunday 3 – Happy Birthday Beethoven (24 May) Cancelled
Queensland Symphony Orchestra – Opera Gala (Fri 24 & Sun 26 April) Cancelled
Queensland Theatre: Boy Swallows Universe (29 August to 19 September) Postponed to 2021 (dates TBC)
Queensland Theatre: The Children (1 to 29 August) Cancelled
Queensland Youth Orchestras – Finale (7 November) Cancelled
Queensland Youth Symphony: Shostakovich 10 (23 May) Cancelled
Queensland Youth Symphony – The Planets (15 August) Cancelled
Ring Cycle (10 November to 5 December) Postponed to 29 October to 20 November 2021
Russell Howard – Respite (12 to 14 July) Postponed to 28 to 30 January 2021
Sheku Kanneh-Mason and the Kanneh-Mason Family (11 August) Postponed to 26 August 2021
Shrek (9 May to 30 June) Cancelled
Sondheim on Sondheim (22 March) Cancelled
Songs of Hope and Healing(6 May) Cancelled
Southern Cross Soloists: In the Footsteps of Giants (19 July) Cancelled
Spinifex Gum (5 April) Cancelled
Sing-A-Long Sound of Music (19 April) Postponed to 21 March 2021
Spirit of the Dance (30 April) Cancelled

T - Z

 
The Choir of Man (7 to 18 April) Cancelled
The Four Seasons & Beyond (22 June) Cancelled
The Gospel According to Paul (28 April to 2 May) Cancelled
The Pink Floyd Experience (31 July) Cancelled
The Robertson Brothers Variety Show (17 July) Cancelled
The Tap Pack (30 June to 4 July) Postponed to 20 to 24 April 2021
The Umbilical Brothers (17 to 22 November) Postponed to 27 April to 2 May 2021
The Wiggles – Fun and Games Tour! (16 to 17 April) Cancelled
Tony Gould Gallery Closed
Tom Gleeson – Lighten Up (14 to 15 May) Postponed to 14 November 2020
Tristan und Isolde (28 to 31 October 2020) Cancelled
Trixie & Katya Live: The UNHhhh Tour (11 June) Postponed to 14 July 2021
UQ School of Music – From Darkness to Light: Beethoven 7 (17 May) Cancelled
Urzila Carlson – Token African (26 to 27 June)  Postponed to 2 and 3 December 2020
Wake in Fright (21 to 25 July) Cancelled
West Side Story (From 24 July) Postponed (dates TBC)
World of Musicals (1 May) Postponed to 15 April 2021
World Science Festival Brisbane (25 to 29 March) Cancelled
WOW Australia – In this Together (2 April) Cancelled

Connecting safely at QPAC – Please see our safety measures

QPAC NOW

Acknowledgement of Traditional Owners

We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors - our First Nations Peoples - gives strength, inspiration and courage to current and future generations, both Indigenous and non-Indigenous, towards creating a better Queensland. Queensland Government’s RAP Acknowledgment of Country